Click Below to View On-Ice & Off-Ice Class Descriptions

FREESTYLE & OFF-ICE CLASSES
(through May 25, 2019)

Click here for SKATER ICE INFO, POLICIES & GUIDELINES

BROWSER ISSUES

PLEASE NOTE: SkaterIceChandler.com has compatibility issue with SAFARI andCHROME. We recommend using FIREFOX or INTERNET EXPLORER. If you are using Safari and experience issues we recommend that your clear your browser cache. Finally, it is recommended that you make your reservation using a desktop or laptop device. Our system is not currently mobile enabled.

TECHNICAL DIFFICULTIES

Over the past few months the skating department has been receiving an usual amount of e-mails regarding issues with Skater Ice.  After reviewing the information, it appears most the issues occur on the 25th of the month prior to the contract ice fee deadline.

While we accept and understand technical difficulties occasionally occur, the majority of the issues can be avoided by booking your ice prior to the last minute.

Please be advised that the Ice Dens will no longer issue credits or make exceptions on extending fee deadlines without a screen shot of the error message received PRIOR to the 22nd of the month.

Please also note that the Ice Den is not responsible for declined credit cards, web service provider or computer issues.  Should you receive a declined notice please contact your credit card company or banking institution.

Thank you for your cooperation and understanding,
Ice Den Management

FOR DESCRIPTIONS OF ALL ON ICE AND OFF ICE CLASSES, SCROLL ACROSS THE CLASS AND AN INFORMATION WINDOW SHOULD APPEAR.
REMEMBER: DON'T FORGET IN MONTHS WITH 31 DAYS, YOU MUST SELECT THE 31ST DAY FROM THE CALENDAR!  

For missed sessions, send an email within 30 days to SKATERICECHANDLER@COYOTESICE.COM, to be considered for a credit:

• SKATER'S NAME
• SESSION DATE and/or DATES
• TIME and/or TIMES MISSED
• PURCHASE PRICE

This will allow for credits to be processed more efficiently!

PLEASE ALLOW UP TO SEVEN (7) DAYS TO RECEIVE THE COUPON CREDIT.  Credits are valid for 60 days from the issue date.  If the total amount of the credit is not used the remaining amount may be re-issued up to one year from the original issue date.  A request must be made on Skater Ice for a new code for the remaining amount.  Please include the original Skater Ice code.

• 4 credits are allowed per month.
• A credit consists of one or all sessions, per day.
• NO REFUNDS/CREDITS FOR OFF-ICE CLASSES!

DROP-IN RATE:

Online - Deadline 5:00 PM the day prior to the desired skate day.

Same day Drop-ins are in person only at the administration office. Drop-Ins for sessions before 8:00 AM must be purchased either:

• On-line prior to 5:00 PM the night before.
• Calling the administration office 480-598-9400 between 5:00 - 8:00 PM & paying with credit card over the phone.
• Paying for the session with a check, check payable to "Coyotes Ice 2, LLC"

Drop-in skaters will not be permitted on any "sold-out" freestyle sessions regardless of whether or not there are "no shows".

Drop-ins are for the desired session ONLY. No refunds or exchanges will be given.

Please do not send any other type of correspondence to the Skater Ice email that requires an immediate response as based on the building schedule it may not be monitored every day.

Thank you for your cooperation,
Ice Den Admin Team